support-center

Support Center

FAQs, care guides, and concierge contact

Frequently Asked Questions

How long does a custom suit take to make?

A fully custom suit typically takes 4-6 weeks from the initial consultation to final delivery. Rush options are available for an additional fee.

How do I schedule a consultation?

You can book a consultation through our Consultation Calendar page, or contact our concierge team directly. We offer both in-person and virtual appointments.

What if my measurements change after ordering?

You can submit a measurement change request through your client portal. Our team will review and approve updates before production begins.

Do you offer alterations after delivery?

Yes, we include one complimentary fitting and adjustment within 30 days of delivery. Additional alterations are available at a nominal fee.

What payment methods do you accept?

We accept all major credit cards, bank transfers, and luxury gift certificates. A deposit is required to begin production.

Can I see fabric samples before ordering?

Absolutely. Visit our Fabric Library page for current options, or schedule an in-person visit to experience the fabrics firsthand.

Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times vary by location. Contact us for a quote.

What is your return policy?

Due to the custom nature of our garments, all sales are final. However, we guarantee satisfaction through our fitting and adjustment process.

Garment Care Instructions

Daily Care

  • • Allow the suit to rest for 24 hours between wears
  • • Use a soft brush to remove dust and lint after each wear
  • • Hang on a wide, contoured wooden hanger to maintain shape
  • • Avoid stuffing pockets — it distorts the silhouette

Cleaning

  • • Dry clean only when necessary — max 2-3 times per year
  • • Spot clean minor stains with a damp cloth immediately
  • • Air out the garment after wearing before storing
  • • Never machine wash or tumble dry a custom suit

Storage

  • • Store in a breathable garment bag, not plastic
  • • Use cedar blocks or lavender to deter moths
  • • Keep in a cool, dry place away from direct sunlight
  • • Avoid overcrowding in the closet to prevent wrinkling

Travel

  • • Use a quality garment bag for transport
  • • Hang immediately upon arrival to let wrinkles fall out
  • • Use a steamer, not an iron, to remove travel wrinkles
  • • Consider a travel-specific suit if you travel frequently
Concierge Team

Our dedicated concierge team is available to assist with any questions about your orders, appointments, or garments.

Email
concierge@dcassocustom.com
Phone
(713) 555-0199
Hours
Mon-Sat, 10AM-7PM CST